All orders accepted by Twelve Nunns are subject to these terms and conditions of sale. All descriptions, photographs and illustrations contained in this website are accurate in our experience.
Please note our despatch periods. Orders can be placed and paid for outside the despatch times online and by mail order. As we are sending you live plants please let us know if you will be away for more than a couple of days within the despatch times, so that we do not despatch your order.
If a particular item is out of stock we will notify you at the earliest opportunity, giving you plenty of time to select another item or request a refund.
‘Harvington Hellebores’ are seed grown from carefully selected, hand pollinated plants in an insect free environment to ensure that seeds are of a known colour. Occasional variation in colour and flower form may occur.
Our packaging is designed to protect plants in transit. We take great care to ensure that you receive them in excellent condition. However, if your order arrives damaged, please inform us immediately.
If for whatever reason you wish to cancel the order, please inform us within 7 days of placing the order. If the order has already been despatched, you will be responsible for the cost of returning the plants to us in the condition in which they were sent to you. Once they have been received a refund will be given.
If you have any suggestions or comments, or are not satisfied with the plants or the service that you have received, please contact us and include your order number. Email is preferable because we are a small business and are not always able to get to the phone. Please see the contacts page.
Twelve Nunns do not disclose buyers information to third parties and we do not store credit or debit card details. We are committed to protecting your privacy and will only use the information that we collect about you in accordance with the Data Protection Act.
We collect information about you only to enable us to process you order and to provide you with the best possible service.